Help Centre
Frequently Asked Questions
Answers to common questions about our coconut oil, orders and delivery.
About the Product
What does “wood-pressed” mean?
Wood-pressed oil is made by slowly crushing dried coconut in a traditional wooden press. The slow, low-heat process keeps the natural aroma, flavour and nutrients that refined, heat-processed oils lose.
Can I use it for cooking, hair and skin?
Yes. Our coconut oil is pure and multi-purpose: use it for everyday cooking, as a hair oil, or as a natural skin moisturiser.
Why has my oil turned solid or cloudy?
Pure coconut oil naturally solidifies below about 24°C. This is a sign of purity, not a problem. Place the bottle in warm water for a few minutes and it will turn liquid again.
How should I store it, and how long does it last?
Store in a cool, dry place away from direct sunlight and keep the cap closed. Always use a dry spoon, as water in the bottle can make the oil go off sooner. Shelf life is 12 months from the manufacturing date on the label.
Orders & Delivery
Where do you deliver?
We currently deliver within Mumbai. Enter your PIN code at checkout to see if delivery is available at your address. We plan to expand to more areas soon.
How much is delivery?
Delivery within Mumbai is [₹50], and free on orders above [₹999].
Which payment methods do you accept?
UPI, debit and credit cards, net banking, and Cash on Delivery (within Mumbai).
How can I track my order?
You will receive order updates by email. You can also check your order status on our Track Your Order page using your order number and email.
Can I return or exchange a product?
Yes, if you received the wrong product or it arrived damaged or leaking. Please contact us within [48 hours] of delivery with photos. See our Return & Refund Policy for details.
Affiliate Programme
How do I become an affiliate?
Our affiliate programme is by invitation. If you love our products and would like to recommend them, contact us and we will get in touch.
How are affiliates paid?
You earn a fixed amount for every order placed through your link. Commissions are paid to your UPI or bank account after the order is delivered and the return period has ended.
Still have a question? Contact us or message us on WhatsApp +91 85912 74816.
